This course shows managers, team leaders and aspiring managers just how badly a discipline interview can be handled by introducing three managerial styles that need improvement.

Ethelred the unready treats the discipline interview as a ritual rebuke and is completely unprepared. He has to learn how to identify the gap between the individual's performance and the required standard.

Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance.

Gillian the Silent is expecting a battle of wills and fears she'll lose. She learns that she must work out an agreeable plan to bring someone's performance up to the expected standard.

By analysing the wrong way to interview, these engaging and amusing scenarios then show how the right skills can keep staff motivated and working towards the same goals. Each scenario shows how conflict can be avoided and a potential ‘problem’ employee turned into a valuable team performer. Most suited to first-line managers and team leaders, this course explores essential interviewing skills and is ideal for introducing role-plays.