I'd like a word with you: The discipline interview ► Back to Interviewing
This course shows managers, team leaders and aspiring managers just how badly a discipline interview can be handled by introducing three managerial styles that need improvement.
Ethelred the unready treats the discipline interview as a ritual rebuke and is completely unprepared. He has to learn how to identify the gap between the individual's performance and the required standard.
Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance.
Gillian the Silent is expecting a battle of wills and fears she'll lose. She learns that she must work out an agreeable plan to bring someone's performance up to the expected standard.
By analysing the wrong way to interview, these engaging and amusing scenarios then show how the right skills can keep staff motivated and working towards the same goals. Each scenario shows how conflict can be avoided and a potential ‘problem’ employee turned into a valuable team performer. Most suited to first-line managers and team leaders, this course explores essential interviewing skills and is ideal for introducing role-plays.
To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline.
Everyone who is responsible for conducting discipline interviews
Be able to discipline in a positive and productive way
Be able to enhance staff motivation and improve team performance
This course includes thought-provoking questions to ensure you are being challenged. The bite size modules will allow you to work at your own pace as you work though the demonstrations, tutorials and video clips. This course includes:
Pre test to establish your current knowledge, and establish which modules are most relevant to you
Test results and summary notes at the end of each module
Glossary of commonly used terms
Final knowledge test
Capability to upload your skills onto your Innovate CV
The average time to complete this course is 2 hours (as each course in completely interactive, this may vary depending on how quickly you progress through each subject)
Hugh Laurie, Paul Merton, Dawn French, Jesse Birdsall and Helen Baxendale.