Assert yourself ► Back to Verbal Communication
Passive people avoid confrontation but fail miserably at getting what they want. And while aggressive people often appear to be successful, they rarely win the willing co-operation of their colleagues in the long-run.
Assertiveness, however, is much more advantageous. It does not conflict with listening and accepting the views of colleagues or customers, and is more likely to lead to a satisfactory solution to any problem. It allows potentially valuable ideas to be aired. By behaving more assertively you will become more positive, more creative and better equipped to get your job done effectively.
This entertaining programme looks at the advantages and disadvantages of passive, aggressive and assertive behaviour. In a series of different situations from the office, within meetings, and even within a hospital the techniques of assertive behaviour are explained, together with how to get your inner dialogue right, and how to communicate what you want with honesty and relevance whilst respecting the rights of those you are addressing.
To show what true assertive behaviour is, and how and when to use it.
Everyone who is interested in learning skills of assertive behaviour
Be able to talk about problems that might otherwise remain hidden
know how to respond assertively to different types of behaviours
be more confident, motivated and productive
This course includes thought-provoking questions to ensure you are being challenged. The bite size modules will allow you to work at your own pace as you work though the demonstrations, tutorials and video clips. This course includes:
Pre test to establish your current knowledge, and establish which modules are most relevant to you
Test results and summary notes at the end of each module
Glossary of commonly used terms
Final knowledge test
Capability to upload your skills onto your Innovate CV
The average time to complete this course is 2 hours (as each course in completely interactive, this may vary depending on how quickly you progress through each subject)
Kris Marshall and Pippa Haywood