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An inside job: Meeting internal customer needs
$25.00
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Call to order: Converting telephone enquiries into sales
$25.00
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Complaints and quality management: Quality through customer service
$25.00
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Demanding customers: Customer care made PERFECT
$25.00
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If looks could kill
$25.00
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Inside Information
$25.00
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No complaints: Complaints and the customer
$25.00
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On the receiving end: Making call centres more effective
$25.00
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Sell it to me!: Essential skills for all salespeople
$25.00
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Telephone behaviour: The rules of effective communication
$25.00
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The art of selling
$25.00
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Who sold you this, then: Effective after-sales service
$25.00
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