JOB PURPOSE: To ensure that proper controls are applied to the purchase, receipt and issue of all food / beverage / specific other stock items.

RESPONSIBILITES:

1. Receive and sign for all food (Dry) and beverage deliveries daily.  Contact suppliers on the same day if there is a discrepancy in the quantity of the delivery (shortages).

2. Secure and deliver all deliveries in the appropriate area. If help is required contact appropriate department.

3. Ensure that all dry goods, beverage stock are rotated. Highlight all stock that is near (Month) to expiry/best before to F&B Management.

4. To ensure the timely ordering dry goods (assist with Liquor) according to par stocks and business levels.  Liaising with the Kitchen on special quantities/requests. Updating ordering sheets.

5. Issue Food / Beverage / Non Consumable supplies daily to each outlet as per their requirements, ensuring that quantities issued correspond with requisition. Ensure all issues are signed for by department supervisor/manager/or responsible person.

6. To utilise all IT systems/paperwork methods to record issuing and delivery of all stocks issued from stores.

7. To liaise with P.S.L (external contractor) and Head Chef to maximise food purchasing matrix, checking prices and follow-up on discrepancies

8. Checking the Daily Food Flash input for delivery/price/transfers/revenues.

9. Produce the weekly Allowance / void reports, follow up on discrepancies with relevant department.

10.  Maintain the dry good store/cellar in such a manner as to comply with Health & Safety Regulations (First in / first out).

11. Empty bottle skips / cardboard and keep area tidy and clean; and as a team ensure that loading bay area and work areas are kept clear and clean. 

12.  Ensure that security procedures are followed.  Cellar should be locked at all times when store man not in attendance.

13.  Issue out Non-Consumable stock requests to departments according to the “Internal” Purchasing Policy

14. Maintain the correct par levels according to business/budget levels for “Internal” orders. For  “External” repeat call off items refer to the Purchasing Policy with the liaison of the Assistant Financial Controller

15. Prepare Month End Stock Counts for the Non-Consumable stock cupboard using the last price paid for correct stock value

16. Perform other reasonable duties as and when required.

17. To be dressed in accordance with the hotel’s grooming policy.

18. To attend any training as requested by your supervisor.

19. To be a hotel ambassador at all times.

PERSON SPECIFICATION

Essential:

Ability to manual handle heavy loads
Ability to work on own as well as part of a team
Verbal/Written Communication Skills
Attention to Detail
Good organisation and administration skills (including Basic “Excel”)

Desirable:
Stores experience
Understanding of IT systems (Smart Series)
Stock taking experience
Customer Service experience
Food & Beverage Product Knowledge

Responsible for the high standard of treatments performed.

Promote the sales of beauty retail in relation to beauty treatments and promotions.

Demonstrate an appropriate attitude to reflect and promote the image and reputation of the Spa including:

Accurately and promptly fulfilling guest needs.

Understand and anticipate guest needs through effective communication,

Have a good level of knowledge to ensure we surpass guest experience through greeting, consultations, treatment and departure.

Show a guest service that exceeds expectation and meets the demands of the business.

Health and Safety:

Demonstrate an understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Safety within the working areas and dept.

Ensure the highest standard of hygiene and cleanliness are met in the Beauty Salon and Spa.

General:

Perform other tasks at the level of your role as directed by your line manager to help meet business objectives.

Possess the ability to work as part of an established and busy team.

Be willing to improve your knowledge and abilities through ongoing training and assessment.

Be aware of local competitors and be abreast of products and trends in the market place.

Essential:

BTEC, NVQ levels 2 & 3, ITEC, BABTAC, CIBTAC or equivalent qualification in beauty therapy

Good customer care skills; courteous and willingness to help.

Good verbal communication and listening skills and show ability to build rapport

Flexible and adaptable; good team player

Ability to organize self; plan and prioritize

Well presented

Desirable:

Experience within the beauty industry

Knowledge of our product lines

Positive attitude and open to new ideas.

Good level of selling skills 

REPORTING TO:    Duty Manager

JOB PURPOSE:     To provide exceptional service for everyone.

ACCOUNTABILITIES:

1. To ensure all Guest Needs are met to the required standard
2. To ensure your allocated daily responsibility is completed to the required standard and co-operation with your team colleagues is evident at all times
3. To ensure all Guests, Colleagues and physical product are treated with respect at all times
4. To correctly account for all monies taken and goods sold
5. To ensure any Guest request, outside your area of expertise, is raised immediately to the appropriate level
6. To work within all company policies with specific reference to the Health and Safety at Work Act.

PERSON SPECIFICATION

Essential
Clear conversational and written English Language
A flexible attitude
Ability to follow specific instructions
National Pool Lifeguard qualification or equivalent

Desirable:
Previous Lifeguard Pool experience
First Aid at Work (full 4 day course)

- To Provide food and beverage service to guests within one of the three food & beverage outlets.
- To consistently look after our guests with genuine hospitality
- To achieve the highest possible standards within a food & beverage service
- To be a source of knowledge on our food & beverage products

HOURS OF WORK
Full time, 40 hours per week, on a variable rota

PERSON SPECIFICATION

Essential:
­Previous food and beverage experience in a quality operation
Basic food and beverage product knowledge
Good levels of numeracy
Outgoing, enthusiastic personality
Good personal presentation
Ability to work in teams

Desirable:
­Experience of Hospitality point of sales systems
­Experience in a similar operation
­Sense of initiative
­Flexibility to adapt to changing situations 

JOB PURPOSE:

- To Provide a porterage service to guests throughout the hotel.
- To consistently look after our guests with genuine hospitality
- To provide our guests with detailed information with regards to any enquiries relating to hotel facilities or outside the hotel
- To assist with room service, taxi bookings and support the reception team when needed.

HOURS OF WORK
Full time, 40 hours per week, on a variable rota
Including night shifts on rotation

PERSON SPECIFICATION

Essential:
Friendly, outgoing personality
Good level of English
Smart appearance 

Purpose of Job: To provide exceptional customer service to our guests, provide feedback to both guests and internal team and assist the team in making an impact on the core values.

ACCOUNTABILITIES:

GUEST:

1. To consistently provide excellent customer service, and work towards building positive relationships through contact with all our guest types.

2.  To anticipate and meet guest needs, and suggest new ways in which we can improve guest satisfaction.

3. To ensure that the ‘VIP’, ‘regular’ and ‘family’ programmes are adhered to.

4. To provide technological support for guests when required, i.e. Wi-fi, broadband, eTV.

5. To maintain accurate records and guest details through extensive use of guest histories.

6. To be security conscious at all times, and follow Health and Safety guidelines.

7. To liaise with all relevant managers regarding faults and repairs and keep the guest informed.

8. To assist the GM office in handling all guest queries, complaints and compliments, within the given time frame.

9. To answer the telephone promptly and in a pleasant manner, to the hotel standard, being aware of the operator response times, prioritising calls to avoid switchboard congestion.

10. Ensure messages and facsimiles are delivered to guests as quickly as possible.

11. Ensure that all revenue for function rooms is posted correctly from telephone revenue and ensure all lines are barred when not in use.

PEOPLE:

1. To be aware of hotel policies, and work within the given procedures and standards.

2. To be an ambassador of the hotel at all times, and an honest and active member of the team.

3. To work within the core values of the organization – Business/People/Guest.

4. Any other duties as requested to meet the needs of the business.

BUSINESS:

1. To pro-actively promote and upsell the hotel and its facilities (or referrals to sister properties).

2. To support marketing initiatives and be aware of current promotions.

3. To ensure stock take of all merchandising products is carried out on a regular basis and charged appropriately.

PERSON SPECIFICATION

ESSENTIAL:
Previous Front Office experience
Previous customer service experience in a guest-facing role
Good customer service skills
Good verbal and written communication skills
Good organisational skills
Working knowledge of IT equipment
Ability to work as part of a team
Attentive to detail
Energetic

DESIRABLE:
4 or 5-star Hospitality experience
First Aid Certificate
Second language